City of Amarillo resolves utility payment problem

The City of Amarillo Utility Billing Department is accepting payments for utility services. A software upgrade by Tyler Technologies that caused a delay in water service payment capability has been resolved. COA is now able to process payments.

“We are so grateful for the patience and understanding of our customers during this software upgrade,” said COA Utility Billing Manager Jennifer Gonzalez. “To accommodate our customers we are offering a grace period where no penalties or late fees will be accessed until Jan. 3.”

The payment process for customers paying by phone or in-person is available and has not changed. Customers with preexisting online accounts will need to re-register their online portal accounts. Instructions to log in can be found at

 Late fees were waived during the software upgrade and will be reinstated starting Jan. 3, 2023 for outstanding balances.

Auto-draft payment process will resume immediately.

Previous online portal users must re-register.

Reoccurring credit card and draft payments will still be linked to accounts. No action is required.

Customers will be informed of possible interruption of service for nonpayment starting Dec. 20 that may occur in the new calendar year.

No late fees were assessed during the software upgrade.

For billing questions, contact Utility Billing at (806) 378-3030. For water maintenance issues, call (806) 378-6824.

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