City of Amarillo updates COVID-19 public access policies


The City of Amarillo will begin the process of updating public access policies related to COVID-19 for specific city departments on Monday (May 18.)

The Utility Billing Department will accept walk-ins at Amarillo City Hall, adhering to social distancing policies. The Building Safety Department at the Simms Building will be open and will also follow social distancing policies.

All other COA departments will provide in-person availability by appointment only. Please call individual departments to schedule an appointment. City staff will continue to be available for information by phone and email.

Curbside payment service for utility billing and vital statistics customers begins Monday at Amarillo City Hall. Customers will be available to make card payments for services such as water bills and birth certificates via the curbside service, which includes a card payment area and a dropbox area.

Customers can enter the curbside service area from Buchanan Street for the dropbox area and from Johnson Street for card payments. Note to media: A map is included with this news release.

Amarillo Public Library locations will be open, with social distancing policies.

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